Management of personal data

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Privacy Policy


In the context of the use of its services and in particular the services accessible on its website, its mobile site, its online shop and its mobile applications, HOTEL REFUGE DU MONTENVERS, in its capacity as data controller, may collect and process personal data concerning you.

We are committed to respecting the privacy of prospects and visitors to our sites: website, mobile site, online store and mobile applications. All processing of personal data implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and in particular with the provisions of the French Data Protection Act of 6 January 1978 as amended and the General Regulation on Data Protection (EU Regulation 2016/679) or "RGPD".


HOTEL REFUGE DU MONTENVERS undertakes to guarantee a high level of protection of the personal data of its customers, prospects, users of its sites: website, mobile site, online shop and mobile applications and any other person whose personal data it processes.

HOTEL REFUGE DU MONTENVERS undertakes to comply with the regulations applicable to all processing of personal data that it implements:

  • Your personal data is processed in a lawful, fair and transparent manner;
  • Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes;
  • Your personal data is kept in an adequate, relevant manner and is limited to what is necessary for the purposes for which it is processed;
  • Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that data which is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay.

HOTEL REFUGE DU MONTENVERS implements the appropriate technical and organisational measures in order to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the outset of the design of the processing operations.

Furthermore, HOTEL REFUGE DU MONTENVERS contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).


A - Depending on the purpose of the collection

The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.

In general, we may collect the following categories of personal data directly:

a) personal contact information, such as your first name, last name, e-mail address, postal address and telephone number(s) ;

b) the identifiers used to access your online account, i.e. the username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include details of conversations via chat, consumer service ;

(d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and interest in them);

(e) browsing history, such as pages visited, date of visit, location during the visit, or IP address ;

f) payment information when a purchase or reservation is made on one of our sites, online shops, or one of our applications. Usually the invoice is issued to your name, billing address and payment details such as credit card or bank account;

We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications related to our products and services, or respond to our posts and promotional announcements on social networks.

B - Personal data concerning minors

HOTEL REFUGE DU MONTENVERS does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our sites: website, mobile site, online shop and mobile applications, parents or holders of parental authority have the opportunity to object by contacting us at the address indicated at the bottom of this page.


A - Means of collecting your data

In the context of our relations, you may communicate your personal data to us by various means and in particular on our sites: website, mobile site, online shop and mobile applications when you browse the Internet, make purchases, make reservations, fill in the various collection forms, when you subscribe to the e-newsletter, when you create an account, when you submit an application, when you publish comments on our social network pages, when you establish contact with our establishment or when you transmit your personal data to us in any other way.

B - IP address

The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider for each connection. At each of your requests on the site, our servers record the trace of your passage. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that could identify you, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to enforce the terms of use to protect our services, customers or to comply with applicable laws.

C - Cookies

In order to constantly improve the quality of the services offered on our sites: website, mobile site, online shop and mobile application and their adequacy with your expectations, HOTEL REFUGE DU MONTENVERS is likely to use "cookies", text files used to identify your terminal when you connect to one of our services. The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) allows HOTEL REFUGE DU MONTENVERS to collect information and personal data, according to your choice of terminal settings.

Types of cookies used :

a) Cookies essential for the use of the site. They allow you to use the main functionalities of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to benefit from these functions. The information stored cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimise our website and to detect any technical problems you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information kept cannot be used for commercial purposes.

c) Feature cookies. These cookies allow the site to remember the choices you have made (such as your username, the language you choose or the region you are in) and provide more accurate and personal characteristics. These cookies can also be used to remember changes made by the user, such as text size or font size. They can also be used to provide services that you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to provide you with advertisements that are tailored to you and correspond to your interests. They also allow us to limit the number of times you see an advertisement and help us evaluate the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They log visits to a site and share this information with other companies (such as advertisers). Targeted or advertising cookies are often linked to the site features provided by the partner company. The information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.

e) Cookies from third party websites and social networks Our website contains links and/or content referring to other websites and social networks, and we do not know which cookies are used by them. To find out more, please consult the information provided by these third party websites and social networks about their own cookies.

D - Respecting your privacy

We are committed to the protection of your privacy and respect the following 2 principles.

- We do not associate your cookies with any information that can directly and personally identify you. Cookies do not in any way allow us to know your address, date of birth, telephone number or any other information allowing us to identify you.

- We do not provide any personal information to advertisers or third party sites that display our ads based on your interests.

If your computer or mobile phone is used by more than one person, or if it has more than one browser, it is possible that the content displayed to other users may match your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can consult the CNIL site: https: //

E - Links to third party sites

Our sites: website, mobile site, online shop and mobile applications may contain links to third party websites.

We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.

Disclosure of information on third party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.


Your data is mainly used for the purposes of reservations and purchases (provision of services, specific services and products), canvassing, loyalty building, animation, commercial information, satisfaction surveys, organisation of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been collected (in particular to send you personalised offers), the processing of your data for the various purposes mentioned above is in particular necessary :

  • To ensure the execution of the service contract ;
  • To comply with a legal obligation;
  • For the purposes of the legitimate interests pursued by our establishment (in particular to develop new services and offers, improve customer service, etc.).

In particular, your data is used :

  • To enable you to benefit from all the services or benefits available on our establishment's website, its mobile site, its shop and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and claims, management of loyalty programmes, etc. ;
  • To allow you to browse our websites;
  • To better match our information, notifications, offers and other forms of services to your interests;
  • To facilitate the completion of the administrative formalities relating to the reservation and purchase.


HOTEL REFUGE DU MONTENVERS undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed.

Retention periods are defined according to the purposes of processing implemented by HOTEL REFUGE DU MONTENVERS and take into account the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable prescription periods as well as the recommendations of the CNIL concerning certain categories of data processing.


A - Recipients of your data

The data collected on our website, mobile site, online shop and mobile applications, may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), in the context of the performance of all or part of the services referred to above. We remind you that in this context, HOTEL REFUGE DU MONTENVERS asks its service providers to implement strict confidentiality and protection measures for these data.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, HOTEL REFUGE DU MONTENVERS will make every effort to ensure that this international data transfer has an adequate level and guarantees of security.


In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights to limit and oppose the processing and portability of your personal data.

In addition, you have the legal right to define guidelines on the fate of your personal data after death.

Furthermore, any person who is a minor at the time of collection of his or her personal data can have it deleted as soon as possible.

These rights can be exercised by mail at the following address:

The Montenvers



In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have a right of recourse to the Commission Nationale de l'Informatique et des Libertés (French Data Protection Authority) in the event of a breach of the applicable regulations on the protection of Personal Data and in particular the RGPD.


Ensuring the security and confidentiality of the personal data you entrust to us is a priority for HOTEL REFUGE DU MONTENVERS. We therefore implement all useful technical and organisational measures, in view of the nature, scope and context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data, whether accidental or illicit.

We offer you a secure online payment system using the latest technology.

HOTEL REFUGE DU MONTENVERS strives to fight against identity theft practices on the internet. This is why we use, for example, a device to detect fraudulent payments made by credit card. This device is designed to protect you in case of loss or theft of your credit card.

The security and confidentiality of personal data is based on good practices. This is why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (especially in the case of linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with others. This will prevent other users from accessing your personal information.


If you have any further questions about this policy or the way HOTEL REFUGE DU MONTENVERS handles your personal data, please contact us at the following address:


HOTEL REFUGE DU MONTENVERS reserves the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we will post a link to the Statement on the home page of our site.

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